To restrict the duplication of UTS ticket, Application was designed in a way to show active ticket(s) on one mobile device a time by binding ticket with device IMEI number.
Process to change mobile handset
1) If user is not having active ticket(s)
User can change handset using CHANGE HANDSET option available in UTS application or from https://www.utsonmobile.indianrail.gov.in website.
2) If user is having active tickets(s)
a) If user wants to change handset:
One can change the handset only once in a month (i.e. after 30/31 days) in case of having active ticket.
The steps to change the mobile handset is as follows:
1. User has to initiate the change handset (IMEI) request from the existing mobile device.
2. User can download the application in the new mobile device.
3. User login to the application using their credential.
4. User will use the sync ticket option to re-sync the ticket to the new mobile.
5. All the ticket will be bound to the new mobile handset.
b) Mobile Handset is lost:
User should give request to CCM/PM office of the concern Railway along with following documents:
1. Copy of the FIR/CSR
2. Copy of the Duplicate SIM CARD request letter given to Mobile Network Operator
c) Mobile Handset is non-repairable:
User should give request to CCM/PM office of the concern Railway along with following documents:
1. Copy of the letter from the dealer or service center saying that the mobile is non repairable.
2. Copy of the Duplicate SIM CARD request letter given to Mobile Network Operator