The services are not available to persons under the age of 12 or to anyone previously suspended or removed from the services by Indian Railways. By accepting the Terms & Conditions or by otherwise using the Services or the Site, you represent that You are at least 12 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

Yes, it is mandatory to register.

Registration can be done through mobile phone application or website (https://www.utsonmobile.indianrail.gov.in). The passenger will get registered by providing his/her mobile number, name, password, gender [Male/Female/Transgender]and date of birth.

User can login with their registered User-Id and Password or with OTP. Once login has been done, the login session remains active till midnight of same day i.e till 23:59 hrs of the same day.

Using Close Account option available at UTS Mobile Application or UTS Mobile Ticketing website, user can unregister their account (i.e. login account of UTS Mobile Ticketing website https://www.utsonmobile.indianrail.gov.in, as well as login account of UTSonMobile phone application).

Using Close Account option, remaining R-Wallet balance amount will be refunded after deduction of bonus amount and clerkage charges. After successful close account a confirmation code will be sent to user's registered mobile number. User have to visit the nearest UTS counter to get the refund using this confirmation code.

According to the Railway commercial rule, a passenger should enter the Railway premises after purchasing the ticket. Hence, booking a ticket using a utsonmobile application inside the station premises is not permissible. While booking a ticket through the UTS app; passenger is supposed to be at least 20 meters away from the Railway track or station.

The passenger can book either Paperless or Paper mode tickets.

Paperless Ticket: While booking the ticket, the passenger's current geo location will be checked using phone GPS and the ticket will be booked if the passenger is not inside the Railway fencing area like station premises and inside the train. The passenger can travel without taking a hardcopy of the ticket. The smartphone should be GPS enabled. However, the GPS is not required to book/renew season tickets.

Paper Ticket: The passenger can book a ticket from anywhere. On successful booking of ticket, the passenger will get Booking ID along with other ticket details as SMS/Notification. The passenger should go to the source station and take print out from the ATVM using the booking ID. The passenger can also approach the UTS booking counter to take a ticket printout.

Three types of ticket can be bought such as Journey ticket, Season ticket and Platform ticket (both Paperless and Paper based).

Presently, booking of only Divyangjan concession journey ticket is permitted in UTS on Mobile App.

The passenger should go to the source station and take print out from the ATVM using the booking ID. The passenger can also approach the UTS booking counter to take a ticket printout. Travel without a printed ticket will enforce a penalty for traveling without a ticket.

Yes. It is mandatory to carry the Identity card bearing same serial number used at the time of booking Season Ticket, without which the season ticket will be invalid and the passenger will be treated as without ticket and penalty will be levied.

Immediately contact the booking office supervisor or call Railway customer care.

User has option to book paperless Season ticket from the same day or the next day & also user can renew the season ticket maximum 10 days in advance, if a valid season ticket is present on UTS app.

Without login, use "SHOW TICKET" option available in the login screen or After login, use SHOW TICKET option available in the main menu.

Yes, "SHOW TICKET" option work in the offline mode (i.e without internet)

According to Railway rules platform ticket is valid for two hours from the time of booking.

Only paperless ticket can be booked via QR Code based ticketing.

Choose "QR BOOKING" option under "BOOK TICKET" option from Menu.

Choose "JOURNEY BY QR" for Journey ticket or "PLATFORM BY QR" for Platform ticket.

Scan the QR code placed at station using your mobile phone.

Enter destination station.

Select desired ticket details.

Choose payment type

Ticket booked once successful payment for ticket is done.

Yes, you can book ticket for inter-zonal railway stations.

R-Wallet is closed wallet of Indian Railways. Being a closed wallet, all the rules of RBI for Closed Wallet will apply to this wallet also.

R-Wallet will be issued with zero balance to all the users upon successful registration in the system either through utsonmobile mobile applications or website (https://www.utsonmobile.indianrail.gov.in). The user can recharge their R-Wallet at the UTS counters available at Railway Stations or through the website (https://www.utsonmobile.indianrail.gov.in). R-Wallet will be recharged instantly after completion of recharge process. However, if R-Wallet recharge gets failed and money has been deducted from customer's bank account, R-Wallet will be recharged with the same amount after getting confirmation from bank in settlement process. This process will take 2 to 3 working days.

The passenger has to initiate the surrender R-Wallet request from the mobile application and he/she will get a secret code as SMS. The passenger has to go to the Railway Station and show the secret code to the booking operator and get the cash refund after deducting the clerkage amount. However, the surrender policy will change from time to time.

Yes, the surrendered R-Wallet can be reactivated having zero balance within 3 months from the date of surrender. Beyond three months, the passenger has to approach the Booking Supervisor of UTS booking office for reactivation.

If you have mistakenly surrendered your wallet and again want to use it, then you can call the customer care number 139 and request for the same. However once refund has been collected from the railway counter no further reversion will be possible. Settled wallet can be reactivated by customer care centre.

User can do payment to book ticket using two payment options i.e. R-WALLET and OTHERS. There are no transaction charges if user pays using R-WALLET. To promote digital transactions, Indian Railway is giving 3% bonus on recharging R-WALLET online. Paytm & MobiKwik payment aggregators are available

Current charges applicable is as under :-

Rupay Debit card: NIL

Other Debit card - 0.4% (below Rs. 2000) & 0.9% + G.S.T(above Rs. 2000).

Netbanking - 1.8% + GST

Credit Card - 1.8% + GST

Change of handset is allowed now five times in a month if there is an active ticket. Also note that there is no limit of changing handset if there is no active ticket.

Yes, ticket can be recovered by using change handset option. Change of handset is allowed now five times in a month if there is an active ticket. Also note there is no limit of changing handset if there is no active ticket..

The steps to change the mobile handset is as follows:

If the passenger is unable to show a paperless ticket to (Train Ticket Examiner) TTE due to the mobile battery drained out, then the travel of the passenger would be treated as a ticketless travel and penalty will be imposed.

The travel of the passenger would be treated as a ticketless travel and a penalty will be imposed.

GPS is necessary to book the ticket in Paperless mode. For Paper based ticket, the usage of GPS is not mandatory.

If network error is displayed, the passenger needs to reset mobile network settings and restart the phone before re-trying.

Steps to be followed as under:

Reset Network Settings:

Unlike IRCTC ticket, UTS ticket is not linked with any berth and can be duplicated easily. Permission to save the ticket is restricted to avoid duplication of ticket.

UTS application is having SHOW TICKET option in Login screen to show active ticket(s) without depending on network connectivity. In this way the passenger can show his paperless ticket on his mobile without mobile network.

The user can reset his/her password in case it is forgotten by using "Forgot Password" option available on the mobile application as well as website Otherwise OTP based login is also available for UTS app login.

Using Close Account option, old sim card and registered mobile handset will be unregistered from UTS mobile application. User can now use new sim card on existing mobile handset to register again.

List of helpline numbers and mail ids are available in helpline option available in login screen of UTS application and "Contact Us" option available in utsonmobile website: https://www.utsonmobile.indianrail.gov.in/RDS/policy/contactUs